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G-Suite App Password Not Working in Outlook
I had been unable to get any App Password to work in Microsoft Outlook ProPlus / Office365. Many forum postings spanning months and years discuss it but I couldn’t find any absolute proof it works, nor any explanation of why the App Passwords weren’t working in Outlook.
The odd thing is, the App Passwords work in Windows Mail client, and I can even use the 2FA option if I tell Windows Mail it’s an IMAP account instead of a Google account. But in Outlook, the exact same App Password on the exact same computer will not work. I was on a chat with support for a very long time. I even used WireShark to get a pcap and look through the dialog between my Outlook client and the Google servers. Nothing made sense. But then I figured it out:
Outlook for Office 365, at least version 1908 in Windows 10, does not support oAuth.
You may be asking, “But why is that a problem? I’m using the App Password so I shouldn’t need oAuth, right?”
Wrong. By default, the App Password feature still uses oAuth on the backend. In order for an App Password to work in Outlook, at least v1908, you must allow less-secure application authentication from the security settings within your account.
If you’re a user, you try this link: https://support.google.com/accounts/answer/6010255
If the option for enabling LSA is missing, you have to go to your G-Suite admin, and they must follow these steps: https://support.google.com/a/answer/6260879
However, there is a much, muchbetter solution if your organization will allow you to modify your Office 365 Release Channel.
If you can update to Office365 / Outlook version 2001 or later, you’ll have full, native support for oAuth 2.0, including Google’s 2-Step Authentication page.
HOW TO SWITCH TO THE MONTHLY CHANNEL FOR OFFICE 365 UPDATES:
By default, if you have Office 365 ProPlus installed, you’re most likely on the Semi-Annual update channel. You need to change this to the Monthly channel.
1. Run this from an elevated command prompt:
“C:Program FilesCommon FilesMicrosoft SharedOfficeC2RClient.exe” /changesetting Channel=Monthly
- Close any open Office products, then (re-)open Outlook again
- Go to
File -> Office Account -> Update Options -> Check for Updates - Allow the updates to download and finish installing. Then move on to adding your G-Suite account below.
HOW TO ADD A G-SUITE ACCOUNT WITH MULTI-FACTOR AUTHENTICATION ON OUTLOOK VERSION 2001 OR LATER (see pic attached for reference):
1. In Outlook, go to
File -> Add Account
- A new window will appear. Type your G-Suite email address, then click “Connect”
- TheoAuth2.0 login page for Google accounts will appear. Type your G-suite address & click “Next”
- Type your normal, G-Suite password, NOT AN APP PASSWORD. If you want to avoid repeating these steps every time you launch Outlook, I’d advise checking the “Stay signed in” box.
- Complete your 2-step verification prompts; If you don’t want to do this every time, click the “Dontask again on this computer” box.
- The permissions page will appear, displaying the access that M$ will obtain from your G-Suite info. Click “Allow.”
- Congrats! If all went well, you should nowhave the ability touse the new G-Suite IMAP account within Outlook!
Hope this helps some of you out there!
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Ian Massey
Systems Administrator
G Suite has become more popular than ever. With over 3 million paying business customers, it has become one of the most important productivity platforms in the world. The challenge is that G Suite, unfortunately, is a bit of an island when it comes to identity management. For example, a user’s G Suite password is great for Google Apps and services, but it doesn’t function for Windows, Mac, and Linux systems, AWS cloud servers, on-prem Samba file servers and NAS appliances, WiFi access, and more. The good news is that a G Suite password management platform called JumpCloud Directory-as-a-Service® can federate your G Suite identity to a wide range of IT resources.
G Suite Password Management is Lacking
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G Suite and Google Cloud Platform are built upon the G Suite Directory and Google Cloud Identity management platforms. The intention was to create a solution that was more of a user management system for Google Apps and services, rather than the core cloud identity management platform for an organization. The challenge with this approach for IT admins is that Google identity management is not connected with the rest of the organization’s IT assets. This creates a great deal of problems for IT admins and friction for end users. Users have to remember a seperate password to login to their system, another password to access the WiFi, a different password for file servers, and countless more passwords to login to their on-prem and web-based applications.
Multiple Passwords are a Security Concern
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Requiring end users to remember multiple passwords is a security nightmare for IT admins because end users have gained a reputation for choosing convenience over security. In fact, a recent study by Ponemon Institute concluded that 24% of data breaches are caused by employee negligence. When a user is faced with having to use multiple passwords, they are more likely to use simple passwords, reuse passwords, or write them down. Engaging in any of these behaviors reduces password security and makes it easier for an attacker to gain access to an organization’s digital kingdom. This is why it is ideal for G Suite organizations to have a G Suite password management approach that creates one identity for a user. Those credentials can then be leveraged for all of their IT resources regardless of location, platform, provider, or protocol. Luckily, JumpCloud’s Directory-as-a-Service does just this.
G Suite Password Management with a Cloud-based Directory Service
The JumpCloud Directory-as-a-Service platform can effectively function as G Suite’s password management system. This third party cloud identity management solution can integrate tightly with G Suite and federate a G Suite identity to be the same as that on a user’s system (Mac, Windows, or Linux), on-prem or cloud servers, web or on-prem applications, file servers (Samba and NAS appliances), and WiFi access. Additionally, our password complexity management feature makes it possible for you to control the guidelines you want your users’ passwords to meet. You can control the character length, password rotation frequency, and whether or not you want passwords to include a character, number, or capital letter.
One password for all IT resources creates a more productive workflow for end users. The ability to enforce secure password guidelines ensures that users aren’t left to their own devices in terms of password complexity and rotation.
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Learn More about G Suite Password Management with JumpCloud
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For more information on our G Suite integration, consider watching this whiteboard video that explains the architecture and protocols used to provide a seamless connection. Learn more about G Suite Password management with our cloud-based directory service by dropping us a note, or sign up for a free account and test all of our security features.Your first ten users are free forever.